Articles

 *** Troubleshooting Guide ***

If you are experiencing difficulties installing or using our module, please try the following:...

 500 Internal Server Error

If you are receiving a 500 Internal Server Error when trying to activate the module, please...

 Allowed Memory Size Error

If you are receiving an "Allowed memory size" error when trying to run our provisioning modules,...

 Call to undefined method mysqli_result::fetch_all()

If you are receiving the error Error: Call to undefined method mysqli_result::fetch_all(), there...

 Error Creating Temporary Directory

The Auto-Provision modules rely on the use of the server’s temporary directory for packaging the...

 FTP Server Connection Failed. Undefined variable: remote_ip

If you are seeing the error FTP Server Connection Failed on line xxxx. Undefined variable:...

 FTP upload failed. ftp_put(): TYPE is now 8-bit binary

If you see this error coming from the configuration check file or from the WHMCS error log and...

 Hotlink Protection and Package Builder Tools

If you have Hotlink Protection enabled in your cPanel or DirectAdmin hosting account, this could...

 How do I resolve an open_basedir restriction error?

The Auto-Provision modules require use of the tmp directory on your webserver. Access to this tmp...

 Incorrect datetime value: '0000-00-00 00:00:00'

If you are receiving the error Incorrect datetime value: '0000-00-00 00:00:00' when trying to...

 Maximum Execution Time Error

If you are receiving a "Maximum execution time" error when trying to run our provisioning...

 Module Command Buttons Stuck on "Working..."

If you are experiencing an issue where the "Working..." status is getting stuck when using...

 MySQL Server Has Gone Away

If you are receiving this error, it usually indicates that your MySQL timeout limits are not set...

 Package Builder Failing Due to Database Connection Error

If you are attempting to run the package builder tool for our IBG App Installer - WP or IBG App...

 Provisioned Sites Using Temporary URLs Not Loading (404 Error)

If you are using a cPanel temporary URL as the provisioned site address and you are receiving a...

 Remote Database Connection Failed

There are three issues that typically block a successful database connection when trying to...

 Temp Folder Write Error

If you are receiving the error "Temp Folder - There was an error creating the temp folder...

 The application archive could not be extracted. phar error: {file path} is a corrupted tar file (checksum mismatch of file)

This error occurs when the server fails to finish building the archive file during the Package...

 Why is my provisioning process slow?

When you experience slowness with the provisioning process (typically greater than 45 seconds),...

 (Hosting Modules Only) Trouble Accessing FTP Server for Package Files

If you are using one of our IBG App Installer hosted modules and are having trouble accessing our...